Privacy Policy

How we collect, use, and protect your personal data.

1. Introduction

Pethiyan Packaging Pvt. Ltd. (“Pethiyan”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit pethiyan.com or place an order with us.

By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information:

Name, mobile number, and email address (provided during registration or checkout)
Delivery addresses and billing information
Order history and transaction data
Device information, IP address, and browser type (collected automatically)
Cookies and usage data (pages visited, time spent, clicks)

Sensitive Financial Information:

We do not store your card numbers, UPI PINs, or net banking passwords. Payments are processed securely by Razorpay, which is PCI-DSS compliant.

3. How We Use Your Information

To process and fulfil your orders
To send order confirmation, shipping updates, and delivery notifications via SMS
To generate GST-compliant invoices
To respond to customer support queries
To personalise your shopping experience
To send promotional offers and updates (only if you have opted in)
To comply with legal and regulatory obligations
To detect and prevent fraud or misuse

4. Sharing of Information

We do not sell your personal data. We share your data only with:

Logistics partners (e.g. Delhivery, DTDC) — to ship and track your orders
Payment processors (Razorpay) — to securely process transactions
SMS service providers — to send OTP and order notifications
Analytics tools (e.g. Google Analytics) — to improve our website
Legal authorities — when required by law or court order

All third-party partners are contractually required to protect your data and may not use it for their own marketing purposes.

5. Cookies

We use cookies to maintain your session, remember your cart, and analyse usage. You can disable cookies in your browser settings; however, some features (like staying logged in) may not function correctly.

6. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes outlined in this policy. Order records are retained for 7 years as required by Indian tax laws. You may request deletion of your account at any time.

7. Your Rights

Access: Request a copy of the personal data we hold about you
Correction: Update incorrect or incomplete information via your account profile
Deletion: Request deletion of your account and associated data
Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@pethiyan.com.

8. Security

We implement industry-standard security measures including 256-bit SSL encryption, secure cloud infrastructure, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and keep your account credentials confidential.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date. We recommend reviewing this page periodically.

10. Contact Us

For privacy-related queries, email us at privacy@pethiyan.com or write to: Pethiyan Packaging Pvt. Ltd., Mumbai, Maharashtra — 400001, India.