Shipping Policy
Last updated: March 25, 2026
1. Order Processing Time
All orders are processed within 1–2 business days (Monday–Saturday, excluding national holidays) after payment confirmation. During sale periods or high-demand seasons, processing may take up to 3 business days.
You will receive an SMS and email notification with your tracking details once your order has been dispatched.
2. Shipping Options & Timelines
| Shipping Type | Delivery Time | Charge |
|---|---|---|
| Standard Delivery | 5–7 Business Days | ₹49 |
| Express Delivery | 2–3 Business Days | ₹99 |
| Free Shipping | 5–7 Business Days | Free (orders ≥ ₹999) |
| Cash on Delivery | 5–7 Business Days | ₹49 + ₹50 COD fee |
* Business days exclude Sundays and national holidays.
3. Free Shipping
Orders with a cart value of ₹999 or above (after any discounts applied) qualify for free standard shipping. Free shipping is automatically applied at checkout — no coupon code required.
4. Delivery Area
We deliver to all 28 states and 8 Union Territories across India, including remote and rural pincodes. Delivery to certain remote pincodes (Ladakh, Andaman & Nicobar, Lakshadweep) may take an additional 3–5 business days.
We do not currently ship internationally.
5. Order Tracking
Once dispatched, you can track your order in real time via:
- The SMS tracking link sent to your registered mobile number
- My Account → Orders
- Track Order page using your order number and mobile number
6. Damaged or Lost Shipments
If you receive a damaged package, please take photos/videos at the time of delivery and contact us within 48 hours at support@pethiyan.com.
For shipments that appear lost, please contact us within 10 business days of the expected delivery date. We will investigate with the courier and either resend your order or issue a full refund.
7. Contact
For any shipping-related queries, contact us at support@pethiyan.com or via our Contact page.